Shipping Policy

Last updated: August 31, 2026

At ModaVerse, we aim to process and deliver your orders as quickly as possible. Please review the information below regarding our shipping process.

1. Order Processing

Orders are typically processed within 2–5 business days after payment is successfully confirmed.

Orders are not normally processed or shipped on weekends or public holidays. Processing times may be longer during holidays, promotional periods, or periods of high order volume.

2. Shipping Times

Delivery times depend on your shipping destination and the shipping method available at checkout.

Estimated delivery times will be provided during the checkout process where available.

Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier delays, weather, customs processing, or other unforeseen circumstances.

3. Shipping Costs

Shipping charges are calculated based on the destination, order size, and available shipping method.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

If free shipping is offered as part of a promotion, the applicable terms will be displayed on our website.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for the tracking information to become active after the order has been shipped.

5. International Shipping

For international orders, the customer may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are outside our control and may vary depending on the destination.

6. Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned to us. Additional shipping costs may apply if the order needs to be reshipped.

7. Lost or Delayed Packages

If your package is delayed, please first check the tracking information provided by the carrier.

If the tracking shows that the package has been delivered but you have not received it, please contact the shipping carrier and our customer support team so we can assist you.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product. We will review the issue and work with you toward an appropriate resolution.

9. Contact Us

If you have questions about shipping or your order, please contact our customer support team through the Contact Us page on our website.