Return & Refund Policy

Last updated: August 31, 2026

At ModaVerse, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the conditions below.

1. Return Eligibility

Items may be eligible for return if:

  • The return request is made within 30 days of delivery.
  • The item is unused, unworn, and in its original condition.
  • The item has all original tags and packaging attached.
  • The item is not damaged, washed, altered, or otherwise used.

2. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including:

  • Underwear and intimate apparel
  • Items marked as Final Sale
  • Gift cards
  • Products that have been used, washed, damaged, or altered

3. How to Request a Return

To request a return, please contact our customer support team with:

  • Your order number
  • The item(s) you want to return
  • Reason for the return
  • Photos of the item, if it arrived damaged or defective

Our team will review your request and provide return instructions if the return is approved.

4. Return Shipping

If the item is defective, damaged, or we sent you the wrong product, we will review the issue and may cover the applicable return shipping costs.

For returns due to a change of mind, incorrect size, or preference, the customer may be responsible for return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.

Original shipping charges are generally non-refundable unless the return is due to an error or defective product.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery and provide photographs of the item and packaging. We will review the issue and work with you on an appropriate resolution.

7. Exchanges

If you need a different size or variant, please contact us. Exchanges are subject to product availability. In some cases, we may ask you to return the original item and place a new order.

8. Contact Us

If you have questions about returns or refunds, please contact our customer support team through the Contact Us page on our website.